PRIVACY POLICY


Last updated July 21st, 2026

INTRODUCTION AND WHO WE ARE

Lone Star Visuals ("Lone Star Visuals," "we," "us," or "our") provides real estate photography and videography services, including listing media, reels, and marketing content, for real estate professionals and agencies. We are located at [YOUR BUSINESS ADDRESS].

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website at lonestarvisuals.com or engage us for photography, videography, or related media services (collectively, our "Services").

SCOPE OF THIS POLICY

This Privacy Policy applies to:

  • Visitors to our website at lonestarvisuals.com

  • Clients who hire us for listing photography, videography, or media services (typically realtors, agents, brokerages, and other real estate professionals)

  • Individuals who submit inquiries, booking requests, or contact forms through our site

This Policy does not apply to information collected by phone or in person that is unrelated to our online Services, or to third-party websites or platforms linked from our site (such as HD Photo Hub, our media delivery and order-management platform, which maintains its own privacy policy).

Where there is a conflict between this Policy and a more specific notice provided to you at the point of data collection, the more specific notice controls.

INFORMATION WE COLLECT

A. Information You Provide to Us

We collect information you provide directly when you:

  • Contact us or submit an inquiry (name, business name, email address, phone number)

  • Book or request a shoot (property address, appointment details, access instructions)

  • Communicate with us (emails, texts, calls, feedback, or support requests)

  • Sign up for our email list or marketing updates (email address, communication preferences)

B. Information Collected Automatically

When you visit our website, we automatically collect:

  • Device and connection information (IP address, browser type, operating system)

  • Usage data (pages viewed, time spent, referring pages)

  • Cookie and analytics data (see "Cookies and Tracking Technologies" below)

C. Information from Third Parties

We may receive information about you from:

  • HD Photo Hub or other platforms we use to manage bookings, deliver media, and process billing on our behalf

  • Scheduling or booking tools you use to request a shoot

  • Publicly available sources, for the purpose of confirming a listing or property address

D. Payment and Billing Information

We do not process or store payment card information directly on our website. Billing, invoicing, and payment processing for our services are handled through HD Photo Hub (or another third-party platform we may use), which maintains its own privacy and security practices. Please refer to that platform's privacy policy for details on how payment information is handled.

E. Information About Your Properties and Clients

As part of our services, we may photograph or film properties and, where relevant, capture identifying details such as property addresses. If you provide us with information about your own clients (such as a homeowner or seller) to coordinate a shoot, you are responsible for having the appropriate basis to share that information with us, and we use it solely to deliver the requested services.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Schedule, coordinate, and deliver photography and videography services

  • Communicate with you about bookings, orders, and deliverables

  • Respond to inquiries and support requests

  • Send marketing or promotional communications where you have opted in

  • Maintain our own business, accounting, and service records

  • Improve our website and the content of our Services

  • Detect and prevent fraud or misuse of our Services

  • Comply with legal obligations

We do not use your personal information for purposes materially different from those described above without providing notice and, where required, obtaining your consent.

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We do not share your personal information with third parties for their own independent marketing purposes without your consent. We share information only in the following circumstances:

A. Service Providers — HD Photo Hub or similar platforms (order management, media delivery, billing); cloud storage providers; email service providers; website analytics providers (e.g. Google Analytics); scheduling/booking tools. These providers process data only to perform services on our behalf.

B. Your Clients and End Viewers — When we deliver listing media on your behalf, that content (and any associated property information) may be shared with prospective buyers, renters, or the public as part of your marketing. This happens at your direction as our client.

C. Legal Requirements — We may disclose information when required by law, court order, or valid legal process, or to protect our rights or the safety of others.

D. Business Transfers — If Lone Star Visuals is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction, with notice where legally required.

E. With Your Consent — We may share information in other ways when you've consented.

DATA RETENTION

  • Client and contact information: duration of our business relationship, plus a reasonable period afterward

  • Delivered media and project files: as needed to fulfill your order, plus a reasonable period afterward unless earlier deletion is requested

  • Marketing consent records: until you unsubscribe or opt out

  • Website analytics data: as described below

When no longer needed, we take reasonable steps to delete or anonymize data. You may request earlier deletion — see "Your Privacy Rights."

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to remember preferences, understand site usage, and support basic functionality. You can manage or disable cookies through your browser settings; disabling cookies may affect site functionality.

YOUR PRIVACY RIGHTS

You may ask us to: tell you what personal information we hold about you; correct inaccurate information; delete your information, subject to legitimate recordkeeping needs; and opt out of marketing communications at any time via the unsubscribe link or by contacting us directly.

CHILDREN'S PRIVACY

Our Services are intended for business use by adults in the real estate industry. We do not knowingly collect information from children under 13, and will delete any such information if we learn we've collected it.

DATA SECURITY

We take reasonable technical and organizational measures to protect personal information, but no method of transmission or storage is completely secure. Contact us immediately if you believe your information has been compromised.

THIRD-PARTY LINKS AND PLATFORMS

Our site and processes may link to or rely on third-party platforms, such as HD Photo Hub, for booking, delivery, and billing. Those platforms have their own privacy policies, which we encourage you to review. We aren't responsible for the privacy practices of third parties we don't control.

UPDATES TO THIS POLICY

We may update this Policy periodically to reflect changes in our practices or legal requirements; the "Last updated" date above will reflect the most recent revision.

CONTACT US

Lone Star Visuals,
Email: team@lonestarvisuals.com
Phone: (254) 910-6000